Course
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Front Office
This course introduces Front Office systems and procedures, emphasizing professional conduct and customer service. Students develop reception skills, understand relevant legislation, and evaluate procedural suitability for diverse hospitality outlets.
Course Syllabus:
Front Office Sylabus
- HC/FO/101 Maintaining a safe, healthy & secure work environment.
- HC/FO/102 Handling hazards in front Office departiment
- HC/FP/103 Concept of Marketing in Hospitality Industry Introduction to hospitality and front-office roles
- HC/FO/104 Reservation procedures (enquiries, booking, amendments, forecasts)
- HC/FO/105 Reception duties: check-in/out, registration, room allocation, guest services
- HC/FO/106 Guest accounting & billing (PMS, folios, payment settlement)
- HC/FP/107 Communication skills: telephone etiquette, verbal and non-verbal cues, active listening
- HC/FO/108 Handling complaints and special situations
- HC/FO/109 Front-office systems and software (property management, CRS)
- HC/FO/201 Interdepartmental coordination (housekeeping, sales, F&B, accounting)
- HC/FO/202 Safety, security and legal requirements
- HC/FO/203 Sustainable Customer care and handling. Course Subjects for Front Office
- HC/HM/101: Front Office and operations.
- HC/HM/102: House Keeping & Laundry service
- HC/HM/103: Food Production
- HC/HM/104: Food and Beverages Services
Course Subjects for Front Office:
- Customer care in hospitality Industry
- Entrepreneurship skill
- Concept of Tourism for Hospitality
- English and Communication skills
- Computer application for hospitality